Knowledge Base
AI knowledge base software for product and support teams
AI-assisted drafting, full-text search, categories and tags. Run a public help center on your own domain, or an internal KB for your team, from the same portal that holds your feedback and roadmap.
AI knowledge base
Draft articles with AI, without losing the human voice
Writing help articles is the task everyone puts off. ProductLift's ai knowledge base tools turn a rough topic and a few notes into a structured draft you can review, edit and publish. The AI handles the scaffolding, you keep the judgement.
On top of drafting, AI suggests tags on every new article so your taxonomy stays consistent without a librarian. Turn auto-tagging on per portal and stop rewriting the same category list five times.
Title
How to export your data as CSV
Draft
You can export any board as a CSV file from Settings, Data, Export. Choose the columns you want, the date range, and click Export.
The file will be emailed to the admin address on file. Large exports run in the background so the portal stays responsive.
What ProductLift's knowledge base does
A knowledge base tool that covers structure, search, hosting, imports and health monitoring, not just an editor.
Multiple KBs per portal
One product per KB, or split by audience: customers, resellers, staff. Every workspace can hold as many KB tabs as you need.
Categories and tags
Group articles into sections with unlimited depth, and cross-cut with tags. AI can suggest tags on every new post so structure stays consistent.
Full-text search
Every article title and body is indexed. Readers type a question, results surface across categories and tags, no drill-down required.
Public or internal
Every article has a published flag. Ship customer-facing help, keep team runbooks private, or run both from the same portal.
Import from WordPress, Help Scout, more
Bring an existing KB in by ZIP upload or by pointing at source URLs. Migrations from WordPress KB plugins, Help Scout, Notion exports and Confluence all supported.
Link health monitoring
ProductLift crawls outbound links in your articles and flags dead ones automatically. Your help center does not silently decay into broken advice.
From empty portal to live help center in an afternoon
Four steps. No hidden setup, no plugin marketplace.
Step 1
Create a KB tab
Add a knowledge base tab to your portal. Multiple KBs are fine, one per product or audience.
Step 2
Import or draft with AI
Migrate from your existing tool, or start fresh. AI drafts articles from a topic and rough notes.
Step 3
Categorize and tag
Group into sections. Add tags manually or let AI suggest them per article as they land.
Step 4
Publish on your domain
Point help.yourbrand.com at ProductLift. Custom SSL, your branding, no ProductLift chrome.
Connected to your product loop
Your KB lives next to feedback, roadmap and changelog
A standalone KB tool is a dead end. Articles get written once, then rot, because nothing tells you the underlying feature has changed. In ProductLift, the KB is one tab in the same portal as your feedback board, roadmap and changelog.
When a feature ships, the changelog entry can spawn a related article. When a reader searches the KB and finds nothing, they submit feedback in the same view. Your help content and your product decisions share a spine.
Feedback
Where do I export a CSV?
Submitted from KB after zero-result search
Changelog
Bulk CSV export shipped
128 requesters notified
Knowledge base
How to export your data as CSV
Drafted by AI from feedback + changelog
Internal knowledge base or public help center. Both, in the same portal.
Every article carries a published flag. Flip it, and the audience changes.
Internal knowledge base
Team runbooks, SOPs, onboarding for new hires, tribal knowledge that must not leak. Articles stay unpublished, visible only to portal members, searchable only to staff.
- ✓ Draft-only articles, staff-only search
- ✓ Multiple internal KBs by team or function
- ✓ AI drafts from your existing docs
- ✓ SSO on paid plans
Public help center software
Self-serve customer support on your own domain. Full help center software with search, categories, tags and readable URLs. Deflects the same question you have answered fifty times.
- ✓ Published articles on help.yourbrand.com
- ✓ SEO-indexable, no login wall
- ✓ Unlimited readers on every plan
- ✓ Feedback submit from the KB when readers hit a dead end
Install on the platform you already use
Add a knowledge base to any site with an iframe embed, JavaScript snippet or a custom subdomain like help.yourbrand.com. Step-by-step guides for the common platforms below.
Link health
Broken links kill KB trust
Every dead link in your KB is a reader who stops trusting the whole thing. ProductLift monitors outbound links automatically and reports broken ones so you can fix them before customers find them.
Link health report · this week
Portal redirects · settings
Exact and prefix rules, CSV import, query strings forwarded.
URL redirects
Rename or retire an article without breaking Google
Portal-wide 301, 302 and 410 rules right in settings. Point old KB URLs at new articles, collapse a whole legacy help center under a prefix, or tell Google an article is gone for good. Import a CSV when you migrate from another tool.
Building a knowledge base that customers actually use
Most knowledge bases fail the same way. A team writes forty articles in the first month, ships them, and then the product moves on. Six months later the docs describe features that no longer exist, screenshots show a UI two redesigns old, and the search returns nothing for the questions readers actually ask. The problem is not writing effort. The problem is that the KB is disconnected from the thing it documents.
A useful knowledge base tool solves this at three levels. It has to make writing cheap enough that articles get created in the first place. It has to keep articles findable, not just present. And it has to notice when the world drifts underneath them: features change, links break, terminology shifts. AI helps at all three levels, but only when the source material is honest. An AI-drafted article is only as good as the feedback ticket, spec or changelog entry it draws from. This is why the KB works best when it lives next to your feedback board and your changelog, not in a separate wiki that nobody updates.
A self service knowledge base pays for itself when readers find answers on their first search. That is not a search-engine problem, it is a taxonomy problem. Full-text search over article title and body catches the obvious matches. Sections and tags catch the readers who came in with the wrong wording. Analytics on which searches return zero results tell you exactly which article to write next. Every zero-result query is a request in disguise.
Hosting matters more than most teams admit. An internal knowledge base can live anywhere, but a customer help center is a brand surface. If it sits on a subdomain of your vendor, every reader learns a competitor's name. If it sits on help.yourbrand.com with your styling and your favicon, readers stay on your product. It also matters for SEO: your KB articles rank for the long-tail questions people type when they cannot remember your feature names, and that traffic lands on your domain, not somebody else's.
Finally, link health. Nobody schedules a quarterly review of every hyperlink in a hundred articles. Automation does. A KB tool that monitors links and flags dead ones catches the slow decay that would otherwise erode reader trust one 404 at a time. Combine cheap AI-assisted drafting, honest sources, real search, your own domain, and link monitoring and you get an internal knowledge base or public help center that stays useful past the first quarter.
Frequently asked questions
Everything teams ask before switching their help center to ProductLift.
Does ProductLift offer an internal knowledge base?
Yes. Every article has a published flag. Set it to unpublished and the article stays visible to your team but not to the public. You can also run a whole KB behind portal authentication so only invited users can read it.
Can I import articles from another tool?
Yes. ProductLift imports from a ZIP export of your KB structure and markdown, and can pull articles from external URLs. Teams commonly migrate from WordPress, Help Scout, Notion and Confluence exports.
Does AI write knowledge base articles for me?
AI helps you draft. You give the topic and rough notes, AI produces a polished draft you review and publish. It also suggests tags on new articles when auto-tagging is enabled. AI assists, humans approve.
How is this different from Confluence or Notion?
Confluence and Notion are wikis for internal teams. ProductLift is a customer-facing help center that also supports internal-only articles, and it sits next to your feedback board, roadmap and changelog so the same request travels the whole product loop.
Can I run more than one knowledge base?
Yes. Each portal supports multiple KB tabs, one per product, audience or language. You can mix a public help center for customers and a private KB for staff in the same portal.
What happens to broken links inside my KB?
ProductLift monitors every outbound link in your articles and flags dead ones automatically. You get a report of broken references so your help center does not decay into stale advice.
What rich content can I put in an article?
Articles support PDF attachments, Loom and YouTube video embeds, code blocks with syntax highlighting, tables, and inline images. You can pair a written walkthrough with a screen recording without linking readers off to a separate host.
Do you show what readers actually search for?
Yes. Built-in search analytics show top queries, zero-result queries, article views, and where readers drop off. Zero-result queries are the shortlist of articles you should write next, straight from your customers.
How can I embed the knowledge base in my product?
Three options. Host the full KB on your own subdomain (help.yourbrand.com), drop an iframe embed on any page, or use the JavaScript widget snippet so the help center opens in-app without a full navigation away.
Can I use my own domain?
Yes. Serve your KB on help.yourbrand.com or docs.yourbrand.com with a custom domain, custom SSL, and your own branding. No ProductLift chrome on paid plans.
Is there a free plan?
Yes. ProductLift has a free plan and a 14-day trial on paid tiers, no credit card required. Free knowledge base software with unlimited readers on every plan.
Ship a knowledge base your readers can actually use.
AI-assisted drafting, full-text search, your own domain, link health monitoring. Free plan available, no credit card required.
Free plan · No credit card · Self-serve setup