Moodle Knowledge Base Plugin

Learners Find Answers. Your Team Focuses on Teaching.

Name: ProductLift
Brand: ProductLift
Price: 19 USD
Availability: InStock
Rating: 4.9 (99 reviews)

An AI-powered knowledge base for your Moodle site. Users search and find answers instantly. Zero database load, zero performance impact.

5,204 Moodle sites

4.8 on G2

5-minute setup

See Demo

from 124+ reviews

Moodle knowledge base with voting and status columns

How It Actually Works

Users find answers on their own. Your support team focuses on what matters.

Write articles (AI helps)

Use the editor or let AI draft help content for your Moodle platform. Course guides, onboarding docs, and billing FAQs.

Users search and find answers

AI-powered search handles typos, synonyms, and intent. Users find the right article without filing a ticket.

Analytics show content gaps

Every search is logged, including failed ones. You see exactly what to write next based on real user needs.

Unanswered questions become feature requests

When users search for something that doesn't exist yet, it can become a tracked feature request in your feedback board.

Why Moodle Sites Need a Better Knowledge Base

Before

With ProductLift

New faculty members take weeks to learn Moodle's grading and quiz tools

Step-by-step articles cover grading setup, quiz creation, and assignment workflows

IT help desk drowns in password resets and basic navigation questions

Self-service guides handle account access, enrollment, and LMS navigation

SCORM content upload issues generate the same IT tickets every semester

Dedicated SCORM troubleshooting articles resolve common upload and playback issues

Plugin documentation lives in scattered external wikis and forums

One searchable knowledge base covers all installed plugins and configurations

What You Can Do With This

Let AI Write Your Documentation

Talk to AI to generate help articles for your Moodle learners. Course guides, onboarding docs, and FAQ content in minutes instead of hours.

See What Users Search For

Analytics log every search query on your Moodle knowledge base, including failed searches. Know exactly which articles to write next.

Make It Look Like Part of Your Site

Custom colors that match your Moodle platform branding. Custom domain, custom fonts. Remove all ProductLift branding. Learners see your brand.

5,204

Teams using ProductLift knowledge bases

4.8

Rating on G2 and Capterra

5 min

To set up on Moodle

Trusted by Course Creators And Educators Worldwide

Sebastian F.

Entrepreneur

This app will help you connect with your users and gather feedback like never before. The UI is clean and focused. The different pages and forms can be fully customized. Ruben is an amazing developer and entrepreneur with a proven track record. ProductLift is going places and you should get onboard.

Aaron Dye

An excellent product with equally excellent support! Everything just works, and when I had questions, the team was incredibly responsive.

Timothy M.

Product Manager

This tool is literally a needle in a haystack. I was using Frill, and this doesn't even compare. The user interface, the way it lays out — so amazing. Also amazing support team!

Ben

Product Owner

Helped us quickly move away from our antiquated spreadsheet to a user-interactive system. User feedback is now collected in real-time. Support has been super speedy!

Marco

Based in Europe, ideal for privacy-conscious customer interaction. Constant improvements by Ruben together with thorough support make ProductLift a solid and future-proof choice.

Chris R.

Founder

By far the most customizable of all the feedback tools and much better than Feedbear. Developer is super responsive and support has been great. Highly recommend!

Who Uses a Knowledge Base on Moodle

Course Creators

Help students with onboarding, course navigation, account setup, billing questions, and technical requirements.

Training Companies

Document platform usage, course prerequisites, technical requirements, and certification processes.

Membership Sites

Onboarding guides, billing FAQs, and platform documentation help new members get started without overwhelming your support team.

From Idea to Shipped Feature

One platform for the entire product lifecycle. Each step feeds the next.

Collect Feedback

Users submit feature requests and vote on priorities.

Plan on Your Roadmap

Drag items to Planned. Voters see the status change.

Ship and Announce

Move to Shipped. It becomes a changelog entry. Voters get notified.

Document It

Generate a help article from shipped features. AI writes the draft.

Learners ask the same onboarding questions every cohort. Without a knowledge base, your support team answers identical questions hundreds of times. That doesn't scale.

ProductLift's AI-powered search helps learners find answers instantly. Analytics reveal which questions come up most, so you can improve documentation and reduce the support burden with every cohort.

Ruben Buijs

Founder of ProductLift

Why Moodle Institutions Need a Dedicated Knowledge Base

Moodle's plugin-heavy architecture means that every institution's LMS works slightly differently. Generic Moodle documentation doesn't cover your specific plugin configurations, grading policies, or enrollment workflows. A dedicated knowledge base fills that gap with articles tailored to your installation.

New faculty members joining an institution face a steep learning curve with Moodle. Without proper documentation, they rely on colleagues or IT staff for basic tasks like setting up gradebooks, creating quizzes, and uploading SCORM content. A knowledge base makes onboarding self-service.

Student-facing documentation is equally critical. Questions about account access, course enrollment, assignment submission, and grade viewing generate a high volume of IT tickets that a searchable knowledge base can eliminate.

ProductLift's analytics reveal which articles get the most views and which search queries return no results. For Moodle administrators, this data pinpoints exactly where documentation gaps exist so you can create targeted content that reduces support load.

Explore More ProductLift Features

See what else you can add to your Moodle site

Changelog

Keep your Moodle users updated with a changelog

Feedback Board

Collect feedback from your Moodle visitors

Public Roadmap

Share your roadmap with Moodle visitors

Moodle Knowledge Base Plugin FAQ

How do I add a knowledge base to my Moodle site?

Add the ProductLift embed code to a custom page in Moodle. Most course platforms support custom HTML blocks or code injection. Alternatively, host on a subdomain like feedback.yoursite.com and add a link to your Moodle navigation menu.

Do I need to install a Moodle plugin?

No. ProductLift is hosted on its own servers and embedded via a small code snippet. There's nothing to install, no database tables created, and no performance impact on your Moodle site.

Can AI help me write knowledge base articles?

Yes. AI can rewrite and improve your drafts, making it easy for any team member to create polished documentation. Write a rough draft and let AI polish it.

Can the knowledge base be private?

Yes. Make your knowledge base public for all visitors or restrict access to authenticated users. Useful for internal team documentation or customer-only help centers.

How do I track what users are searching for?

Analytics show you which articles are most viewed, which search queries return no results, and where users drop off.

Can I customize the appearance?

Full customization for colors, fonts, and layout. White-label branding removes all ProductLift references.

Is there a free trial?

Yes. 14-day free trial with full access, no credit card required. Plans start at $19/mo (billed annually).