Ghost Knowledge Base Plugin

Users Find Answers. Your Team Focuses on What Matters.

Name: ProductLift
Brand: ProductLift
Price: 19 USD
Availability: InStock
Rating: 4.9 (99 reviews)

An AI-powered knowledge base for your Ghost site. Users search and find answers instantly. Zero database load, zero performance impact.

5,204 Ghost sites

4.8 on G2

5-minute setup

See Demo

from 124+ reviews

Ghost knowledge base with voting and status columns

How It Actually Works

Users find answers on their own. Your support team focuses on what matters.

Write articles (AI helps)

Use the editor or let AI draft documentation for your Ghost site. Setup guides, configuration references, troubleshooting articles.

Users search and find answers

AI-powered search handles typos, synonyms, and intent. Users find the right article without filing a ticket.

Analytics show content gaps

Every search is logged, including failed ones. You see exactly what to write next based on real user needs.

Unanswered questions become feature requests

When users search for something that doesn't exist yet, it can become a tracked feature request in your feedback board.

Why Ghost Sites Need a Better Knowledge Base

Before

With ProductLift

Members contact support for questions your Ghost posts already answer

AI-powered knowledge base helps members find answers before emailing you

Publication help docs mixed in with regular Ghost blog content

Separate knowledge base keeps help articles organized and searchable

Headless CMS integration guides scattered across developer docs

Structured documentation with unlimited hierarchy covers every topic

Newsletter-first workflow means documentation updates get delayed

AI content creation lets you write and improve help articles in minutes

What You Can Do With This

Let AI Write Your Documentation

Talk to AI to generate help articles for your Ghost site. Any team member can create polished documentation in minutes, not hours.

See What Users Search For

Analytics log every search query on your Ghost knowledge base, including failed searches. Know exactly which articles to write next.

Make It Look Like Part of Your Site

Custom colors that match your Ghost theme. Custom fonts, custom domain. Remove all ProductLift branding. Your community sees your brand.

5,204

Teams using ProductLift knowledge bases

4.8

Rating on G2 and Capterra

5 min

To set up on Ghost

Trusted by Website Owners And Developers Worldwide

Sebastian F.

Entrepreneur

This app will help you connect with your users and gather feedback like never before. The UI is clean and focused. The different pages and forms can be fully customized. Ruben is an amazing developer and entrepreneur with a proven track record. ProductLift is going places and you should get onboard.

Aaron Dye

An excellent product with equally excellent support! Everything just works, and when I had questions, the team was incredibly responsive.

Timothy M.

Product Manager

This tool is literally a needle in a haystack. I was using Frill, and this doesn't even compare. The user interface, the way it lays out — so amazing. Also amazing support team!

Ben

Product Owner

Helped us quickly move away from our antiquated spreadsheet to a user-interactive system. User feedback is now collected in real-time. Support has been super speedy!

Marco

Based in Europe, ideal for privacy-conscious customer interaction. Constant improvements by Ruben together with thorough support make ProductLift a solid and future-proof choice.

Chris R.

Founder

By far the most customizable of all the feedback tools and much better than Feedbear. Developer is super responsive and support has been great. Highly recommend!

Who Uses a Knowledge Base on Ghost

Plugin and Extension Developers

Your users need more than a readme file. Setup guides, troubleshooting articles, and configuration references all in one searchable place.

Agency Teams

Build a centralized knowledge base covering common tasks: updating content, managing media, basic troubleshooting. Stop answering the same client questions.

Content Publishers

Help contributors with editorial guidelines, submission processes, and platform documentation.

From Idea to Shipped Feature

One platform for the entire product lifecycle. Each step feeds the next.

Collect Feedback

Users submit feature requests and vote on priorities.

Plan on Your Roadmap

Drag items to Planned. Voters see the status change.

Ship and Announce

Move to Shipped. It becomes a changelog entry. Voters get notified.

Document It

Generate a help article from shipped features. AI writes the draft.

CMS users range from beginners to senior developers. Your knowledge base needs to serve both with content organized by skill level and searchable by intent, not just keywords.

ProductLift combines AI-powered search with analytics that show which articles get read and which search queries return nothing. You build documentation based on real user needs, not assumptions.

Ruben Buijs

Founder of ProductLift

Why Ghost Membership Sites Need Help Docs Outside the Blog

Ghost is a publishing platform, and that is its strength. But when you publish help articles as regular Ghost posts, they compete with your editorial content in search results and RSS feeds. A separate knowledge base keeps help documentation organized and findable.

ProductLift's AI-powered search gives your members instant answers. Instead of scrolling through blog posts hoping to find a help article, they search in a dedicated knowledge base that returns relevant results for natural language questions.

Embedding the knowledge base on a Ghost page works through an HTML card. There's no plugin needed, no theme modifications, and no impact on your publication or newsletter performance. Help docs load from ProductLift servers.

For Ghost sites with tiered memberships, the knowledge base complements your existing content strategy. Free members access basic documentation. Premium members get detailed guides. All of it is searchable, organized, and independent from your editorial workflow.

Explore More ProductLift Features

See what else you can add to your Ghost site

Changelog

Keep your Ghost users updated with a changelog

Feedback Board

Collect feedback from your Ghost visitors

Public Roadmap

Share your roadmap with Ghost visitors

Ghost Knowledge Base Plugin FAQ

How do I add a knowledge base to my Ghost site?

Add a Custom HTML block to any Ghost page, paste the ProductLift embed code, and publish. The embed works with any Ghost theme or template. Alternatively, host on a custom subdomain and link from your navigation.

Do I need to install a Ghost plugin?

No. ProductLift is hosted on its own servers and embedded via a small code snippet. There's nothing to install, no database tables created, and no performance impact on your Ghost site.

Can AI help me write knowledge base articles?

Yes. AI can rewrite and improve your drafts, making it easy for any team member to create polished documentation. Write a rough draft and let AI polish it.

Can the knowledge base be private?

Yes. Make your knowledge base public for all visitors or restrict access to authenticated users. Useful for internal team documentation or customer-only help centers.

How do I track what users are searching for?

Analytics show you which articles are most viewed, which search queries return no results, and where users drop off.

Can I customize the appearance?

Full customization for colors, fonts, and layout. White-label branding removes all ProductLift references.

Is there a free trial?

Yes. 14-day free trial with full access, no credit card required. Plans start at $19/mo (billed annually).