Umbraco Knowledge Base Plugin

Users Find Answers. Your Team Focuses on What Matters.

Name: ProductLift
Brand: ProductLift
Price: 19 USD
Availability: InStock
Rating: 4.9 (99 reviews)

An AI-powered knowledge base for your Umbraco site. Users search and find answers instantly. Zero database load, zero performance impact.

5,204 Umbraco sites

4.8 on G2

5-minute setup

See Demo

from 124+ reviews

Umbraco knowledge base with voting and status columns

How It Actually Works

Users find answers on their own. Your support team focuses on what matters.

Write articles (AI helps)

Use the editor or let AI draft documentation for your Umbraco site. Setup guides, configuration references, troubleshooting articles.

Users search and find answers

AI-powered search handles typos, synonyms, and intent. Users find the right article without filing a ticket.

Analytics show content gaps

Every search is logged, including failed ones. You see exactly what to write next based on real user needs.

Unanswered questions become feature requests

When users search for something that doesn't exist yet, it can become a tracked feature request in your feedback board.

Why Umbraco Sites Need a Better Knowledge Base

Before

With ProductLift

Backoffice editors ask developers the same content management questions

Self-service knowledge base lets editors find answers without developer help

.NET documentation too technical for content editors and marketing teams

AI-powered search handles natural language questions from non-technical users

Enterprise onboarding relies on tribal knowledge and ad hoc training

Structured knowledge base with unlimited hierarchy covers every workflow

Compliance documentation scattered across SharePoint and internal wikis

Centralized knowledge base with access controls meets enterprise governance needs

What You Can Do With This

Let AI Write Your Documentation

Talk to AI to generate help articles for your Umbraco site. Any team member can create polished documentation in minutes, not hours.

See What Users Search For

Analytics log every search query on your Umbraco knowledge base, including failed searches. Know exactly which articles to write next.

Make It Look Like Part of Your Site

Custom colors that match your Umbraco theme. Custom fonts, custom domain. Remove all ProductLift branding. Your community sees your brand.

5,204

Teams using ProductLift knowledge bases

4.8

Rating on G2 and Capterra

5 min

To set up on Umbraco

Trusted by Website Owners And Developers Worldwide

Sebastian F.

Entrepreneur

This app will help you connect with your users and gather feedback like never before. The UI is clean and focused. The different pages and forms can be fully customized. Ruben is an amazing developer and entrepreneur with a proven track record. ProductLift is going places and you should get onboard.

Aaron Dye

An excellent product with equally excellent support! Everything just works, and when I had questions, the team was incredibly responsive.

Timothy M.

Product Manager

This tool is literally a needle in a haystack. I was using Frill, and this doesn't even compare. The user interface, the way it lays out — so amazing. Also amazing support team!

Ben

Product Owner

Helped us quickly move away from our antiquated spreadsheet to a user-interactive system. User feedback is now collected in real-time. Support has been super speedy!

Marco

Based in Europe, ideal for privacy-conscious customer interaction. Constant improvements by Ruben together with thorough support make ProductLift a solid and future-proof choice.

Chris R.

Founder

By far the most customizable of all the feedback tools and much better than Feedbear. Developer is super responsive and support has been great. Highly recommend!

Who Uses a Knowledge Base on Umbraco

Plugin and Extension Developers

Your users need more than a readme file. Setup guides, troubleshooting articles, and configuration references all in one searchable place.

Agency Teams

Build a centralized knowledge base covering common tasks: updating content, managing media, basic troubleshooting. Stop answering the same client questions.

Content Publishers

Help contributors with editorial guidelines, submission processes, and platform documentation.

From Idea to Shipped Feature

One platform for the entire product lifecycle. Each step feeds the next.

Collect Feedback

Users submit feature requests and vote on priorities.

Plan on Your Roadmap

Drag items to Planned. Voters see the status change.

Ship and Announce

Move to Shipped. It becomes a changelog entry. Voters get notified.

Document It

Generate a help article from shipped features. AI writes the draft.

CMS users range from beginners to senior developers. Your knowledge base needs to serve both with content organized by skill level and searchable by intent, not just keywords.

ProductLift combines AI-powered search with analytics that show which articles get read and which search queries return nothing. You build documentation based on real user needs, not assumptions.

Ruben Buijs

Founder of ProductLift

Why Umbraco Sites Need Documentation for Every User Type

Umbraco serves two distinct audiences: .NET developers who build and maintain the platform, and content editors who use the backoffice daily. These audiences need fundamentally different documentation, but most Umbraco sites offer only developer-focused resources.

ProductLift's knowledge base bridges that gap with unlimited topic hierarchy. Developer documentation covers Razor views, API endpoints, and deployment processes. Editor documentation covers content workflows, media management, and publishing guidelines. Both live in one searchable place.

Embedding the knowledge base in a Razor view requires a single code snippet. There's no NuGet package, no Umbraco package to manage, and no impact on your site performance or backoffice responsiveness.

AI-powered search ensures that content editors asking questions in plain language find relevant answers even when documentation uses technical .NET terminology. That capability alone reduces the number of times editors interrupt developers with basic questions.

Explore More ProductLift Features

See what else you can add to your Umbraco site

Changelog

Keep your Umbraco users updated with a changelog

Feedback Board

Collect feedback from your Umbraco visitors

Public Roadmap

Share your roadmap with Umbraco visitors

Umbraco Knowledge Base Plugin FAQ

How do I add a knowledge base to my Umbraco site?

Add a Custom HTML block to any Umbraco page, paste the ProductLift embed code, and publish. The embed works with any Umbraco theme or template. Alternatively, host on a custom subdomain and link from your navigation.

Do I need to install a Umbraco plugin?

No. ProductLift is hosted on its own servers and embedded via a small code snippet. There's nothing to install, no database tables created, and no performance impact on your Umbraco site.

Can AI help me write knowledge base articles?

Yes. AI can rewrite and improve your drafts, making it easy for any team member to create polished documentation. Write a rough draft and let AI polish it.

Can the knowledge base be private?

Yes. Make your knowledge base public for all visitors or restrict access to authenticated users. Useful for internal team documentation or customer-only help centers.

How do I track what users are searching for?

Analytics show you which articles are most viewed, which search queries return no results, and where users drop off.

Can I customize the appearance?

Full customization for colors, fonts, and layout. White-label branding removes all ProductLift references.

Is there a free trial?

Yes. 14-day free trial with full access, no credit card required. Plans start at $19/mo (billed annually).