Knowledge base plugin for Bigcommerce

The Ultimate Bigcommerce Knowledge Base App

Create and manage a comprehensive knowledge base for your Bigcommerce site to support your users and enhance self-service capabilities.

Get started - free

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"I loved everything about it! The user interface, the way it lays out is so amazing. Down to internal notes, attachments, and just simply works for us and our company."

Timothy
CEO at Indema

Improve Customer Support

Provide instant access to helpful articles and guides in the knowledge base for Bigcommerce, reducing the need for direct support and increasing customer satisfaction.

Reduce Support Costs

By enabling users to find answers themselves on the knowledge base in Bigcommerce, you can significantly cut down on support tickets and operational costs.

Increase User Engagement

A well-maintained Bigcommerce App knowledge base keeps users engaged by providing them with the resources they need to successfully use your product.

Streamline Onboarding

Accelerate user onboarding with structured educational content in the knowledge base that helps new users understand and utilize your product more effectively.

Features

Build a great Bigcommerce knowledgebase with these features

(and more)

Internal Comments


Enables internal comments, facilitating team discussions and collaboration on feedback.

Attachments


Attach files to posts. These are hidden from your customers, but you can share the URL with them.

Custom Categories


Enables the creation of custom categories for better organization and filtering of feedback.

Single Sign-On (SSO)


Provides Single Sign-On (SSO) feature for secure and simplified access.

Custom Domain


Use your domain for ProductLift.

Whitelabel


Hide ProductLift branding.

Custom Branding


Offers custom branding options, including (S)CSS and themes like dark mode, to align with your company identity.

Custom Email Address


Allows for a custom email address to be used for sending and receiving feedback, enhancing brand consistency.

How it works

1

Create an account

2

Design your knowledge base

3

Embed it on Bigcommerce

Start now for free

Trusted by the best

3,051 of the best product managers, SaaS companies, and digital businesses are building better with ProductLift

Bigcommerce Knowledge base FAQ

Add a knowledge base to Bigcommerce by adding it as an iframe or a JavaScript code. Create a ProductLift account, go to your knowledge base and click "Embed". Now, copy the provided code and paste it into your Bigcommerce site via the App section in your Bigcommerce dashboard and activate it.
Yes, the App Bigcommerce knowledge base offers extensive customization options for colors, fonts, and layouts to ensure it aligns with your brand identity.
Absolutely, it features a great user experience and anyone is able to add or edit content in the knowledge base without needing technical skills.
Yes, it’s designed to integrate seamlessly with a wide range of Bigcommerce plugins, enhancing its functionality and your site’s overall utility.
You control the visibility of your knowledge base; it can be public for all to see or private, restricted to certain users or roles.
Yes, the knowledgebase Bigcommerce App offers integration capabilities with external tools such as Jira, Google Analytics, Slack, Pabbly Connect, and it also provides an API. This integration helps streamline your workflow and enhance productivity.
All updates and maintenance for the App Bigcommerce knowledgebase are managed by us, ensuring that your site always has the latest features with minimal downtime.
BigCommerce is an e-commerce platform that allows businesses to create and manage their online stores. It provides a wide range of features and tools to help businesses sell their products or services online.
The cost of using BigCommerce depends on the pricing plan that you choose. BigCommerce offers different pricing tiers to cater to different business needs and budgets. It's best to visit the BigCommerce website or contact their sales team for detailed pricing information.
Yes, BigCommerce is considered a good platform for businesses looking to build and manage their online stores. It offers a user-friendly interface, robust features, and integrations with various third-party applications. However, the suitability of BigCommerce for a specific business may vary depending on their unique requirements and preferences. It's recommended to explore the platform and its features to determine if it aligns with your business goals.

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