Canny vs Frill

Ruben Buijs

5 minutes · Written on Mar 11, 2024

Choosing the correct product management tool can give you a significant edge. This comparison between Canny and Frill, two leading platforms, helps you make an informed decision. Explore their offerings, prices, reviews, and features.

Table of contents

  1. What is Canny?
  2. What is Frill?
  3. Features comparison
  4. Languages comparison
  5. Reviews comparison
  6. Price comparison
  7. Conclusion

What is Canny?

Canny is a single place for all customer feedback. It saves you time managing all the feedback while keeping your customers in the loop. Let your customers post and vote on feedback from within your website or mobile app. You'll get an organized list of feedback that you can use to inform your roadmap.

Read more: 18 Canny Alternatives

What is Frill?

Frill helps you collect and organize feature requests to better understand customer needs and prioritize your roadmap.

Read more: 16 Frill Alternatives

Features comparison

Feature Canny Frill
Contribute Without Logging In
Private Boards
Weekly Reports
User Profiles
Internal Comments
Prioritization Matrix
Embeddable Widget
API Access
Single Sign-On (SSO)
Custom Statuses
Intercom Integration
Estimated Dates

Features Frill has that Canny doesn’t

  • Allows contributions without logging in, enhancing accessibility and engagement.
  • Features a prioritization matrix, aiding in decision-making and feedback implementation planning.
  • Offers a widget to embed in your product, seamlessly integrating feedback collection into user experience.

Features Frill misses

  • No internal comments feature, limiting in-team communication on user feedback.
  • Lacks Intercom integration, missing out on streamlined customer interactions.
  • Does not offer estimated dates for implementations, reducing clarity around feedback resolution timelines.

Languages comparison

Language Canny Frill
english Flag English   

Reviews and awards comparison

Product G2 Capterra Trustpilot
Canny 4.6/5 4.7/5 3.1/5
Frill 4.8/5 4.7/5 4.6/5

Price comparison

Canny does not offer a free trial. Pricing begins at $400.00 per month.

Frill offers a 14 day free trial. Pricing begins at $25.00 per month.

Conclusion

Choosing between Canny and Frill ultimately depends on your team's unique needs and workflow preferences.

Canny is tailored for those seeking a wide array of product management tools and functionalities. Meanwhile, Frill offers a streamlined experience, focusing on efficient feedback capture and roadmap development.

Consider your project's scope and team dynamics to guide your choice.

The faster, easier way to capture user feedback at scale

Join over 3,051 product managers and see how easy it is to build products people love.

Did you know 80% of software features are rarely or never used? That's a lot of wasted effort.

SaaS software companies spend billions on unused features. Last year, it was $29.5 billion.

We saw this problem and decided to do something about it. Product teams needed a better way to decide what to build.

That's why we created ProductLift - to put all feedback in one place, helping teams easily see what features matter most.

In the last four years, we've helped over 3,051 product teams (like yours) double feature adoption and halve the costs. I'd love for you to give it a try.

Ruben Buijs

Founder & Digital Consultant