ProductLift is a prioritization, roadmap, and changelog tool for SaaS product managers, project managers, and marketing strategists. Upvote features, define a roadmap, and present product updates. Let's lift your product!Start your free 30-day trial
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Making product decisions is arguably one of the most essential aspects of running a business.
Every 1 out of 5 products fails to understand and satisfy the customer's needs. Time is wasted developing the wrong features.
ProductLift is a tool designed specifically to prevent such waste.
Collect customer input on your product. Let customers request new features or add them yourself. Receive votes on each feature and add comments. Learn from your users.
Replace subjective guesswork with data-backed customer feedback. Use ProductLift to learn which product features are important within minutes. Understand what you and your customers need. Engage them in the development lifecycle. And, prioritize what features to build next. Take advantage of opening up your prioritization process to user input.
Dig deeper and learn the 'why' behind feature requests. Discuss solution options with your customers. Have internal team chats to see how things can be built.
Categorize approved features into a product roadmap. Rally everyone around it. Get your roadmap set up, organized, prioritized, and grouped. When ready, publish it online and invite customers to follow the features they like.
Automatically email updates for new features that customers love. Keep interested users informed. Keep and share a changelog of new developments.
ProductLift is one of the most adaptable product management software in the market. Build a product portal that fits your unique product's needs.
Receive a request and reply "I have shared it with the dev team".
Leaving the customer with very little information or next steps.
Prioritizing roadmap items based on feelings from what you know about the marketplace.
While growing strongly, your feedback method does not scale.
Add requests to a private Excel or Google Sheets doc.
Have no roadmap or a roadmap in Trello.
Gathering ideas into one spreadsheet where conversation tagging is becoming a mess.
The team has finished a feature and wants to gather initial feedback. Search emails and documents to find out which customers requested it.
For Boei, we get feedback from many places such as AppSumo questions & reviews, Twitter, Facebook, Email, WhatsApp, and many more. We wanted to share something back with our customers to close the feedback loop. At ProductLift, we capture the customer's feedback and share a link back to the request. This way, they can always see the latest status. It also shows others that we take feedback seriously. For some demanding customers, we actively ask them to drop feedback directly in ProductLift.
The awesomeness in ProductLift is that we can define our custom process. New feedback is coming into a hidden tab and we can review it before adding it to our wishlist.
We like that we stepped into data-backed feedback.
This way we know exactly what most of our customers think is important.
Boei is getting a lot of feedback requests mainly for new integrations and some for new features. We put all of these requests on the Boei wishlist. Customers can vote and comment on these, and the most important ones are popping up. We like that we stepped into data-backed feedback. This way we know exactly what most of our customers believe is important.
For prioritizing, we look at a couple of factors. We look at the votes that each feature has. Next to this, we also look into the amount of effort something takes (we guestimate this using T-shirt size). We not only look at items that customers believe are important, but we also add some items that help us to reduce support tickets. To finalize the roadmap for upcoming period, we select what we think fits in a quarter.
We previously made a roadmap on months, but we believe that quarters is working better for us.
When a new feature is finished, we want to get customers using that right away. We also believe it makes sense to not immediately throw it to everyone, but start small. So we start informing customers that have voted for the new feature. After they have used it for a couple of days without issues, we can communicate it more broadly to all of Boei's customers.
When we update the status from wishlist to roadmap, we send a status update email to the voters. Here we tell them a bit more about what to expect. When we finish development, we share a status update email, and create a comment. In the status email we explain a small piece and refer to the comment. The comment contains all of the information to get people using the new feature or integration. This helps users to adopt it. The comment is also used for the changelog (can be tagged), so it serves a double purpose.
We're here to help you understand feedback and improve your product in a smart and efficient way.
Drop internal notes for the team. Hidden from customers.
Set prioritization criteria per idea and combine this with the number of votes in a graph. This helps you to visually identify quick wins and the best ones.
Cast a vote for your customer. Even though they are not yet active on the platform.
References can be used to inform people online. E.g. a specific Tweet of a person addressing the feedback.
Hide ProductLift branding.
Pin comment to the top of the comment list.
Add an attachment to ideas. These are hidden from your customers, but you can share the URL with them.
Customers have an overview of all notifications inside ProductLift. They can easily see which ones are unread.
Customers do not need an account before adding their feedback.
ProductLift notifies your customers if other ideas seem similar.
Only allow registered customers to add and see feedback. Receive accepts for new signups.
Get periodic reports about what has happened on your platform (new ideas, comments, signups, etc)
Inform all followers about progress made, or ask them a question. They can also follow updates in the notifications area.
Customers have their profiles where they can see which ideas they follow.
Use your domain for ProductLift.
Stop comments on an idea.
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